Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "Member") and Vivo4D ("the Company", "we", "us", "our") governing your use of the Vivo4D online gaming platform, accessible at vivo4d.click and all associated subdomains, mobile applications, and digital services (collectively, "the Platform").

By registering an account, accessing the Platform, or using any of our services — including gaming, deposits, withdrawals, bonus redemption, or customer support — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must cease using the Platform immediately and contact us at [email protected] to request account closure.

For the purposes of these Terms, the following definitions apply:

• "Platform" — The Vivo4D website, mobile interface, and all associated digital services operated by the Company.
• "Account" — A registered player account created on the Platform, uniquely identified by a username and email address.
• "Member" / "Player" — Any individual who has completed registration on the Platform and whose account is in good standing.
• "Real Money Balance" — Funds deposited by the Member via approved payment methods, available for wagering or withdrawal.
• "Bonus Balance" — Promotional credits awarded by the Company, subject to applicable wagering requirements before withdrawal.
• "Wagering Requirement" — The multiple by which a bonus amount must be wagered before it or associated winings become eligible for withdrawal.
• "KYC" — Know Your Customer. The identity and document verification process required before withdrawal requests are processed.
• "FPX" — Financial Process Exchange, a Malaysian interbank payment system operated under Bank Negara Malaysia oversight.
• "DuitNow" — Real-time instant transfer service operated under the PayNet infrastructure Malaysia.
• "MYR" / "RM" — Malaysian Ringgit, the official currency of Malaysia and the sole transactional currency on the Platform.
• "Self-Exclusion" — A voluntary mechanism by which a Member may restrict their own access to the Platform for a defined or indefinite period.

To register and maintain an active account on the Vivo4D Platform, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:

1. You are at least 21 years of age or older. Vivo4D strictly enforces this minimum age requirement. Any account found to be registered by or on behalf of an individual under 21 will be immediately suspended, all funds will be returned (net of any bonuses), and the matter may be referred to relevant authorities.
2. You are accessing the Platform as a private individual acting in your own personal capacity — not as a corporate entity, agent, or representative of a third party.
3. You are not a resident of any jurisdiction in which accessing or using online gaming services of this nature is prohibited under applicable law.
4. You do not hold and have never held a position as a current employee, contractor, or immediate family member of an employee of Vivo4D or any of its affiliated companies.
5. You have not previously had a Vivo4D account suspended or permanently closed for misconduct, fraud, or breach of these Terms.
6. You are acting on your own behalf and are not registering on behalf of any other person or under instructions from a third party.

Each Member is permitted to hold only one (1) registered account on the Vivo4D Platform. Creating multiple accounts — whether for the purpose of bonus exploitation, circumventing restrictions, or any other reason — constitutes a material breach of these Terms and will result in the immediate suspension of all associated accounts and forfeiture of all balances held therein.

When registering, you must provide accurate, current, and complete information. You are responsible for keeping your registered information up to date. Providing false or misleading information — including but not limited to false date of birth, name, or payment details — constitutes grounds for immediate account closure and may constitute fraud.

You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials associated with your account. Vivo4D will not be liable for any losses arising from unauthorised access to your account resulting from your failure to maintain adequate security of your credentials.

If you suspect that your account has been accessed by an unauthorised party, you must notify us immediately at [email protected]. We will investigate and take appropriate action, including temporary suspension of the account pending review.

Vivo4D processes all financial transactions exclusively in Malaysian Ringgit (MYR). Approved deposit methods include FPX bank transfer, DuitNow instant transfer, Touch'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect. The minimum deposit isRM30 and the maximum single deposit is RM30,000, subject to the limits of your chosen payment method.

Deposit Processing:

• E-wallet deposits (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow transfers are credited instantly most cases.
• FPX bank transfers are typically processed within 5to 15 minutes, subject to your bank's processing times.
• All deposit records are retained for audit and compliance purposes.

Withdrawal Processing:

• Withdrawal requests require completed KYC verification before processing. Members who have not completed KYC may experience delays.
• Minimum withdrawal amount is RM50. Maximum single withdrawal amount is RM30,000, subject to your account tier and verification status.
• Withdrawals are processed to the same payment method used for the corresponding deposit wherever possible, in accordance with anti-money laundering obligations.
• Standard withdrawal processing time is 5 to 15 minutes for verified accounts. Complex cases may take up to 24 hours.
• Vivo4D reserves the right to request additional documentation for any withdrawal request, particularly where the amount is significant or where account activity has been flagged for review.

Vivo4D offers various promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, birthday bonuses, referal bonuses, and loyalty tier rewards. All bonuses are subject to the specific terms stated in the promotion at the time of offer, as well as the following general conditions:

• Bonuses are credited as Bonus Balance and are subject to a wagering requirement before any associated winnings may be withdrawn. The applicable wagering requirement will be stated in each promotion's specific terms.
• Bonus funds must be wagered prior to any withdrawal of real money balance in cases where the bonus was accepted alongside a deposit.
• Vivo4D reserves the right to limit the games that qualify toward meeting wagering requirements. Live dealer games, jackpot slots, and certain table games may contribute at reduced rate or not at all — this will be specified in each promotion's terms.
• Bonuses may only be claimed once per household, IP address, device, or payment method, unless otherwise specified.
• Any attempt to abuse, exploit, or manipulate bonus terms — including but not limited to low-risk hedging strategies, multi-accounting, or collusion — will result in forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Vivo4D reserves the right to amend, suspend, or withdraw any promotion at any time with reasonable notice.

Birthday bonuses and referral bonuses are subject to their own specific terms. Birthday bonuses are tier-dependent (Bronze: MYR 188 / Silver: MYR 388 / Gold: MYR 888 / VIP: MYR 2,688) and require a fully verified account with a confirmed date of birth on record.

All gaming activity on the Vivo4D Platform is governed by the rules of each individual game, as presented within the game interface. In the event of any conflict between these Terms and the rules of a specific game, the specific game rules shall prevail with respect to gameplay decisions, and these Terms shall prevail with respect to account management, financial transactions, and conduct obligations.

Members are expected to engage with the Platform in good faith and in accordance with the spirit of fair play. The following conduct obligations apply to all Members:

• Members must not use any automated betting software, bots, scripts, or artificial intelligence tools to place wagers or interact with the Platform.
• Members must not exploit errors, glitches, or technical faults in the Platform for financial gain. Any winings arising from a known technical error may be voided.
• Members must not engage in collusion with other players, whether in live dealer games, poker, or any other competitive game format.
• Members must not use the Platform's services to facilitate any form of money laundering or financial crime.

In the event of a dispute regarding the outcome of a game, the log records maintained by Vivo4D's server shall be the definitive source of truth. Members may raise disputes by contacting our support team at [email protected] within 48 hours of the relevant transaction.

The following activities are strictly prohibited on the Vivo4D Platform and constitute a material breach of these Terms:

• Registering more than one account, or registering on behalf of another person.
• Providing false identity, age, or payment information during registration or KYC.
• Using stolen, borrowed, or fraudulently obtained payment instruments to fund your account.
• Attempting to reverse, chargeback, or dispute legitimate deposits after using the funds for gaming.
• Using the Platform while subject to a self-exclusion order or while under21 years of age.
• Deploying automated tools, bots, or third-party software to interact with the Platform.
• Attempting to reverse-engineer, decompile, or tamper with any part of the Platform's software or infrastructure.
• Engaging in any form of harassment, abusive language, or threatening behaviour toward Vivo4D staff or other players.
• Using VPN, proxy, or anonymisation services to access the Platform from a restricted jurisdiction.

Vivo4D reserves the right to suspend or permanently close any Member account, at its sole discretion, in the event of any actual or suspected breach of these Terms, fraudulent activity, or conduct that is detrimental to the integrity of the Platform or the interests of other Members.

Where an account is suspended for investigation purposes, the Member will be notified via their registered email address. The Company will endeavour to complete any investigation within 14 business days. During this period, access to gaming, deposits, and withdrawals may be restricted.

Members may also voluntarily close their account at any time by contacting [email protected]. Voluntary account closure requests will be processed within 5 business days. Any real money balance remaining at the time of closure will be refunded to the Member via the most recently used withdrawal method, subject to standard KYC requirements.

To the maximum extent permitted by applicable law, Vivo4D and its officers, directors, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to: loss of gaming funds due to technical error; interruption or unavailability of Platform services; unauthorised account access resulting from your failure to secure your credentials; or decisions made on the basis of information displayed on the Platform.

Vivo4D's total aggregate liability to any Member in respect of any claim arising from these Terms or the use of the Platform shall not exceed the total value of funds deposited by that Member in the 30 days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit Vivo4D's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

All content on the Vivo4D Platform — including but not limited to the brand name, logo, website design, software, game interfaces, promotional materials, written content, and audiovisual elements — is the intellectual property of Vivo4D or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for their own personal, non-commercial gaming entertainment. This licence does not permit you to copy, reproduce, distribute, modify, publicly display, or create derivative works from any Platform content without the prior written consent of Vivo4D.

Vivo4D is committed to promoting responsible gaming among all its Members. Online gaming is intended as a form of entertainment and should never be pursued as a means of generating income or resolving financial difficulties.

The following tools are available to all registered Members and can be activated at any time through the account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly caps on total deposits.
• Session Time Reminders: Receive alerts at specified intervals during active gaming sessions.
• Reality Checks: Periodic on-screen summaries of time spent and net gaming activity.
• Self-Exclusion: Voluntary restriction of account access for a defined period (30 days minimum) or permanently.
• Account Cooling-Off: Short-term account pause of24 hours, 7 days, or 30 days.

For further information and support resources, please visit our dedicated Responsible Gambling page.

The collection, processing, storage, and use of personal data submitted by Members in connection with the Vivo4D Platform is governed by ourPrivacy Policy, which forms an integral part of these Terms and should be read in conjunction with them.

By registering on the Platform, you consent to the processing of your personal data as described in the Privacy Policy. This includes the processing of identity verification documents, transaction records, and account activity data for the purposes of account management, fraud prevention, regulatory compliance, and service improvement.

Vivo4D does not sell personal data to third parties for commercial marketing purposes. Data is shared with third-party service providers only to the extent necessary to deliver the services described in these Terms and in the Privacy Policy.

Vivo4D reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered Members via email to their registered address and/or via a prominent notice on the Platform, with a minimum of 7 days' notice before the revised Terms take effect, except where immediate changes are required by law or to protect the security of the Platform.

Your continued use of the Platform following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must discontinue using the Platform and close your account before the effective date.

These Terms shall be interpreted and governed in accordance with applicable law. Any dispute arising from or in connection with these Terms or your use of the Vivo4D Platform that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the competent courts, in accordance with the applicable legal framework governing online entertainment services.

Members are encouraged to first raise any complaints or disputes through Vivo4D's internal dispute resolution process by contacting our support team at [email protected]. We will acknowledge all formal complaints within 48 hours and aim to resolve them within 14 business days.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to exercise any of your rights under our Privacy Policy, please contact the Vivo4D support team: